Diversion Tracker App user guide

How to record data

Watch this 3 min video to learn how to record data on Diversion Tracker app.

Initial set up of the Diversion Tracker app on your smartphone

Install the Diversion Tracker app

  1. In order to log into the Diversion Tracker app you will need a Google, Microsoft or Apple email address. Please email us with your name, email address and organization name if applicable to support@foodmesh.ca to get granted to the app before proceeding to the next step.If your organization will have multiple people accessing the App with this login, we recommend creating an email address specifically for the app as volunteers will need access to the password.
  2. Download and Install AppSheet from App Store or Google Play
  3. Log in with your email address in Step 1
  4. Select “Diversion Tracker App.” If it doesn’t appear tap the menu at top right and tap “Shared With Me.”

  5. Tap “Accept” for Google Drive access request
  6. Tap the menu on the top right and tap “Add Shortcut.”

Initial set up of the Diversion Tracker app on the FoodMesh Tablet

If you have FoodMesh tablet, follow the instructions below.

The tablet needs a Google account associated with it. We recommend creating a new one for use with the Diversion Tracker App since the tablet and app will have full access to all the Google services on the Google account. Before logging in, we will need to grant your email address access to the app, so please email us with your name and Organization name (if applicable) to support@foodmesh.ca.

  1. Login to the tablet PIN is 6374 (MESH).
  2. Setup Wi-Fi.
    1. Click the Settings app.
    2. Select Connections from the left menu bar.
    3. Click Wi-Fi button.
    4. Select your Wi-Fi network and enter the connection details. Use the store’s Wi-Fi or your Wi-Fi at your facility. Make sure to click Auto Reconnect so that the tablet automatically connects to the Wi-Fi each time it wakes up.
  3. Add your Google account.
    1. Click the Settings app.
    2. Select Cloud and Accounts from the left menu bar.
    3. Click the Accounts button.
    4. Click the Add Account button.
    5. Click the Google button.
    6. If you have already created a Google account for the tablet then log in now. Otherwise click the Create Account link on the bottom left and follow the prompts.
    7. Follow the prompts to configure your Google account on the tablet. Select the default options for each step.
  4. Tap on the pear icon for Diversion Tracker App.

The tablet is now configured for use.

How to identify yourself at the store

FoodMesh Identification Protocol

This process protects your food donations from being given away to unknown third parties. Please ensure any drivers or volunteers are aware of this identification protocol before going to the store.

Only FoodMesh verified donation recipients will be given donations at the stores. If you do not follow these identification protocols, the store will turn you away.

Identification Protocol

To ensure that store staff are aware of who is receiving donated products, FoodMesh verified charities must follow the identification protocol below:

  1. Verbal ID: Charities will identify themselves as part of the FoodMesh program – “I’m here for the FoodMesh donation pickup”.
  2. Digital ID: Charities will display the FoodMesh Verified digital ID on their phone when they arrive at the store. The digital ID can be accessed through the Diversion Tracker app by clicking on the menu (the three stacked lines in the top left hand corner) and selecting ID Badge from the menu.
  3. FoodMesh Lanyard: Please wear the FoodMesh lanyard so you are identifiable in-store. Contact support if you will need some extra lanyards.

Departments and product examples

Bakery iconBakery

Bread, buns, bulk-bin buns and rolls, cookies, muffins, pastries, cakes, creamed cakes, etc.

Dairy iconDairy

Milk, cream, yogurt, sour cream, kefir, cheese, plant-based milk, plant-based yogurt, refrigerated juice, eggs, etc.

Deli iconDeli

Prepared meals (sandwiches, mixed salads, hot meals, cold meals), cold cut deli meats, preserved dry/hard meats, commercially packaged meats, deli cheeses, dips, etc.

Grocery iconGrocery

Dry goods:  cereals, grains, legumes, pasta, flour, spices, bottled seasonings, canned items, snacks, beverages, candies, chocolates, cookies, chips, etc.

Meat and fish iconMeat and Seafood

Raw meat: beef, lamb, pork, veal, poultry, chicken, turkey, ground meat, sausages, bacon, meat alternatives*, seafood, fish, etc.

Produce iconProduce

Fresh fruits and vegetables, salad mixes, pre-cut fruits and vegetables, single-serve juice, refrigerated salad dressings, etc.


Non-food items: paper towels, cleaning products, flowers, pet food, etc.

*Meat alternatives are often found in different departments depending on the store, such as in Meat, Produce, and Deli departments. 

Tablet and app troubleshooting guide

Encountering technical problems with the tablet or app? Here are a few things you can check:

1. Check your Wi-Fi
Are you connected to the Wi-Fi? Is your Wi-Fi signal strong? Disable and enable the Wi-Fi to reset the connection.

2. Check the battery of the tablet
Does the tablet have sufficient battery charge? Make sure to plug in the tablet on a regular basis.

3. Sync the app
To Sync the app, tap on the circular arrow at the top right corner. If there are entries yet to be synced, there will be a small red number in the top right hand side of the app window. Tap the circular arrow again to sync. If you are in a Wi-Fi area and the app is not syncing, please contact our support team at support@foodmesh.ca. or call 1-844-888-6374 (MESH).

4. Restart the app
To restart the tablet, hold down the power button until you see the option to restart the device. Tap restart.

5. Delete old photos from the photo album on the tablet
The tablet saves all the photos taken via the app, which could slow down the tablet and app.

To delete all photos on your device, tap on the tablet’s Photo Album app (Gallery). Once the Gallery app is open, click on Albums at the bottom. Click and hold on an album until a small circle appears and then apply a check mark by selecting the circle. Select all Albums you wish to delete from and then select the Trash icon. Once all the photos have been moved to the Trash, the trash will then need to be emptied.

6. Close other apps
Are there too many apps open on the tablet at once? Close other apps that are running in the background. Hold the Home button on the tablet until the Task Manager app appears. Close the apps you are not currently using by tapping their “X” icon.

Still experiencing challenges?
If you are still encountering technical issues with the tablet or app, please do not hesitate to reach out to FoodMesh Support:

Email: support@foodmesh.ca
Call: 1-844-888-6374 (MESH)
Text: 604-330-8614

PDF resources

Offline Donation Tracking Sheet

In case you are in the area Wi-Fi is not available or do not have access to the Diversion Tracker App, have these tracking sheets ready in your vehicle so that you can take notes of the weights and enter in the app once the app is up and running.

FoodMesh Offline Donation Tracking Sheet – Donation Weights (PDF)

FoodMesh Offline Donation Tracking Sheets – Farm Weights (PDF) – Bloom only

Best Practice Guidelines

These are the Best Practice Guidelines we distribute to the stores for your reference.

Best Practice Guidelines – Bloom

Best Practice Guidelines – Sprout